/* Aivor Support — layout full-width, paletă calmă (fără neon / aur) */

.support-lux {
  --lux-bg: #10151b;
  --lux-surface: #171e26;
  --lux-elev: #1c242e;
  --lux-ink: #e8eef4;
  --lux-muted: #9aa7b4;
  --lux-line: rgba(232, 238, 244, 0.09);
  --lux-accent: #8fa4b8;
  --lux-btn: #3e5366;
  --lux-btn-hover: #4b6277;
  color: var(--lux-ink);
  font-family: Outfit, system-ui, -apple-system, "Segoe UI", sans-serif;
  background: var(--lux-bg);
}

.support-lux .bug-report-header {
  border-bottom: 1px solid var(--lux-line);
  background: rgba(16, 21, 27, 0.92);
  backdrop-filter: blur(12px);
}

.support-lux .bug-report-header nav a,
.support-lux .guest-ticket-back {
  color: var(--lux-accent);
}

.support-lux h1,
.support-lux h2,
.support-lux .support-hero h1,
.support-lux .support-hero-v2 h1,
.support-lux .ticket-header-card h1,
.support-lux .desk-inbox-title h1,
.support-lux .desk-empty h2 {
  font-family: Outfit, system-ui, sans-serif;
  font-weight: 650;
  letter-spacing: -0.03em;
  color: var(--lux-ink);
}

.support-lux .lead,
.support-lux .support-hero .lead,
.support-lux .support-hero-v2 .lead {
  color: var(--lux-muted);
  max-width: 42rem;
}

.support-lux .support-page,
.support-lux .support-shell,
.support-lux .support-shell.support-shell-v2,
.support-lux .support-shell.support-shell-staff,
.support-lux .guest-ticket-page {
  max-width: none;
  width: 100%;
  margin: 0;
  padding: 1.5rem clamp(1.25rem, 3vw, 2.75rem) 4rem;
  box-sizing: border-box;
}

.support-lux .support-grid {
  grid-template-columns: minmax(0, 1fr) 260px;
  gap: 1.75rem;
  align-items: start;
}

.support-lux .support-hero-v2 {
  grid-template-columns: minmax(0, 1.4fr) minmax(220px, 0.7fr);
  margin-bottom: 1.5rem;
  padding: 1.5rem 1.6rem;
  border: 1px solid var(--lux-line);
  border-radius: 16px;
  background: var(--lux-surface);
  box-shadow: none;
}

.support-lux .support-eyebrow,
.support-lux .ticket-eyebrow,
.support-lux .category-group-title,
.support-lux .support-panel-title {
  color: var(--lux-muted);
  letter-spacing: 0.08em;
}

.support-lux .support-panel,
.support-lux .ticket-header-card,
.support-lux .ticket-header-card--pro,
.support-lux .ticket-card,
.support-lux .staff-sidebar,
.support-lux .user-panel,
.support-lux .category-card,
.support-lux .ticket-msg-bubble,
.support-lux .desk-row,
.support-lux .support-aside-card,
.support-lux .subcategory-chip {
  background: var(--lux-surface);
  border: 1px solid var(--lux-line);
  box-shadow: none;
}

.support-lux .category-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(230px, 1fr));
  gap: 0.85rem;
}

.support-lux .category-card,
.support-lux .category-card-v2,
.support-lux .category-card.is-featured,
.support-lux .category-featured .category-card-v2,
.support-lux .support-feedback-entry .category-card {
  min-height: 168px;
  height: 100%;
  width: 100%;
  border-radius: 14px;
  border-color: var(--lux-line);
  background: var(--lux-elev);
  --cat-color: var(--lux-accent);
  flex-direction: column;
  align-items: flex-start;
}

.support-lux .category-card-art {
  background: rgba(255, 255, 255, 0.04);
  box-shadow: none;
}

.support-lux .category-card-v2:hover,
.support-lux .category-card:hover {
  transform: none;
  border-color: rgba(143, 164, 184, 0.45);
  background: #222b36;
  box-shadow: none;
}

.support-lux .category-card.selected,
.support-lux .category-card-v2.selected {
  border-color: rgba(143, 164, 184, 0.7);
  background: #24303c;
  box-shadow: none;
}

.support-lux .support-btn-primary,
.support-lux .support-btn-discord {
  background: var(--lux-btn);
  color: #f4f7fa;
  box-shadow: none;
  font-weight: 600;
}

.support-lux .support-btn-primary:not(:disabled):hover,
.support-lux .support-btn-discord:not(:disabled):hover {
  background: var(--lux-btn-hover);
  filter: none;
  transform: none;
}

.support-lux .support-btn-ghost {
  border-color: var(--lux-line);
  color: var(--lux-ink);
  background: transparent;
}

.support-lux .support-step.active,
.support-lux .queue-chip.active,
.support-lux .desk-row.is-active {
  border-color: rgba(143, 164, 184, 0.45);
  background: rgba(143, 164, 184, 0.1);
  color: var(--lux-ink);
}

.support-lux .support-chip:hover {
  border-color: rgba(143, 164, 184, 0.4);
  background: rgba(143, 164, 184, 0.1);
  transform: none;
}

.support-lux .status-badge,
.support-lux .waiting-pill,
.support-lux .copy-chip,
.support-lux .live-pill {
  border-color: var(--lux-line);
  background: rgba(255, 255, 255, 0.04);
  color: var(--lux-ink);
}

.support-lux .copy-chip {
  background: rgba(255, 255, 255, 0.05);
}

.support-lux .live-pill[data-state="live"] {
  color: #b7c4d0;
  border-color: var(--lux-line);
}

.support-lux .live-pill[data-state="live"]::before {
  background: #7d93a8;
  box-shadow: none;
}

.support-lux .support-select,
.support-lux input[type="search"],
.support-lux input[type="text"],
.support-lux input[type="email"],
.support-lux input[type="date"],
.support-lux textarea,
.support-lux select {
  width: 100%;
  max-width: 100%;
  box-sizing: border-box;
  background: #12181f;
  border: 1px solid var(--lux-line);
  color: var(--lux-ink);
  border-radius: 10px;
}

.support-lux textarea {
  min-height: 132px;
  resize: vertical;
  line-height: 1.55;
}

.support-lux .category-fields-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 0.95rem 1rem;
}

.support-lux .category-fields-grid .support-field:has(textarea),
.support-lux .ticket-write-grid .support-field:has(textarea) {
  grid-column: 1 / -1;
}

.support-lux .ticket-write-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 0.95rem 1rem;
}

.support-lux .ticket-msg.staff .ticket-msg-bubble {
  background: #24303c;
  border-color: var(--lux-line);
}

.support-lux .ticket-msg.user .ticket-msg-bubble {
  background: #1a222b;
}

.support-lux .ticket-form-card {
  border-color: var(--lux-line);
  background: #1a222b;
}

.support-lux .ticket-kb-list a,
.support-lux .support-kb-list a,
.support-lux .support-aside-card a {
  color: var(--lux-accent);
}

.support-lux.support-desk-body .desk-inbox {
  background: var(--lux-surface);
  border-right: 1px solid var(--lux-line);
}

.support-lux .desk-row.is-unread {
  box-shadow: inset 3px 0 0 var(--lux-accent);
}

.support-lux .ticket-member-tools,
.support-lux .staff-snooze-row {
  display: flex;
  flex-wrap: wrap;
  gap: 0.45rem;
  align-items: center;
  margin-top: 0.9rem;
}

.support-lux .support-signin h1 {
  max-width: none;
}

.support-lux .ticket-form-fields-grid {
  grid-template-columns: repeat(auto-fill, minmax(260px, 1fr));
  gap: 1rem 1.25rem;
}

.support-lux .ticket-form-fields-item.is-wide {
  grid-column: 1 / -1;
}

.support-lux .ticket-meta-grid {
  grid-template-columns: repeat(auto-fill, minmax(180px, 1fr));
}

@media (max-width: 980px) {
  .support-lux .support-grid,
  .support-lux .support-hero-v2,
  .support-lux .category-fields-grid,
  .support-lux .ticket-write-grid {
    grid-template-columns: 1fr;
  }
}